Quality Commitment

Since our creation, we place quality at the heart of our business. Conscious that only the satisfaction of our customers contributes to long-lasting development of our business, we have established this charter summarizing our quality commitments:

The quality of our products. We have to propose quality products meet completely the satisfaction of our clients. For this, we are committed to make the necessary controls during production.

The respect for the standards. To be in compliance with regulations, we work with independent certification organizations to ensure that each reference is in accordance with European standards for the security of the consumers.

The respect for the working condition. We work exclusively with factories ensuring good working conditions for their employees with a favorable environment in compliance with the Labor Code.

A close collaboration with our suppliers. A long-lasting and respectful relationship with our suppliers is the key to obtain quality products. We do not center on lowest price or a power relationship.

Always be listening to our customers and partners to identify their needs and requires. For this, we commit to provide a customer service available by phone, fax, mail or via the website. We do our best to propose prompt and satisfactory response within 24 hours.

Effective treatment of orders. From receipt of order to shipping products, we commit to providing quality work in the preparation of the order (pointing, packaging ...), shipment and follow up of delivery. So that you can receive the products ordered under optimal conditions.

An ecological approach, we commit to reducing the environmental impact of our activities in the production of our products, logistics and daily in our offices.

The respect for your privacy. Your personal data is used only to process your request for contact. They will not be published nor passed to third parties. Our site has been declared to the CNIL.